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Disability support worker talking to a patient with intellectual disability in a hospital bed

Disability Support Staff

The Framework

Diagram showing the four framework processes: Knowing, Informing, Collaborating, Supporting

The content of this resource is from research following the journeys of people with intellectual disabilities through metropolitan and regional hospitals.

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This research showed that quality hospital care results from the interplay of four elements:

  • Knowing about the hospitals and their processes.

  • Informing and sharing information relevant to a specific patient.

  • Collaborating with hospital staff and any involved family. 

  • Supporting the person through the hospital journey.

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