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Disability support worker talking to a patient with intellectual disability in a hospital bed

Disability Support Staff

The Framework

Diagram showing the four framework processes: Knowing, Informing, Collaborating, Supporting

The content of this resource is from research following the journeys of people with intellectual disabilities through metropolitan and regional hospitals.

This research showed that quality hospital care results from the interplay of four elements:

  • Knowing about the hospitals and their processes.

  • Informing and sharing information relevant to a specific patient.

  • Collaborating with hospital staff and any involved family. 

  • Supporting the person through the hospital journey.

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